loaded Privacy Policy

1. Who We Are

loaded operates the online gaming platform available at loaded.run, serving players across the Philippines. When this Privacy Policy refers to "loaded," "we," "us," or "our," it means the entity responsible for operating the loaded platform. We are committed to handling your personal information with transparency, care, and full respect for your rights under applicable Philippine data privacy laws, including the Data Privacy Act of 2012 (Republic Act No. 10173). This policy applies to all personal data collected through your use of the loaded website, mobile experience, and any related services. By registering and using the platform, you acknowledge that you have read and understood this Privacy Policy.

2. What Data We Collect

When you register and use loaded, we may collect the following categories of personal information:

• Identity data: Full name, date of birth, and government-issued identification details for age and identity verification.
• Contact data: Email address and mobile number used for account communications and support.
• Account data: Username, password (stored in encrypted form), account preferences, and transaction history.
• Payment data: GCash or Maya account references and local bank transfer details used to process deposits. We do not store full payment credentials.
• Technical data: IP address, device type, browser type, operating system, and session activity logs collected automatically when you access the platform.
• Usage data: Pages visited, games played, session duration, and interaction patterns used to improve platform performance and personalise your experience.

We only collect data that is necessary for the purposes described in this policy. We do not collect sensitive personal information beyond what is required for identity verification and regulatory compliance.

3. How We Use Your Data

loaded uses your personal data for the following purposes:

• To create and manage your player account and verify your identity and age.
• To process deposits and maintain accurate transaction records.
• To provide customer support and respond to your enquiries.
• To comply with applicable Philippine laws and gaming regulations, including anti-money laundering obligations.
• To detect and prevent fraud, cheating, and other prohibited activities on the platform.
• To improve the platform's performance, features, and user experience based on aggregated usage data.
• To send you important account-related communications, such as security alerts and policy updates.

We do not use your personal data for automated decision-making that produces legal or similarly significant effects without human review. We do not sell your personal data to third parties under any circumstances.

4. Legal Basis for Processing

loaded processes your personal data on the following legal grounds under the Data Privacy Act of 2012: (a) your consent, given at the time of registration; (b) the performanceof a contract between you and loaded, specifically the Terms and Conditions you agreed to upon registration; (c) compliance with legal obligations applicable to loaded as a gaming platform operating in the Philippines; and (d) our legitimate interests in maintaining platform security, preventing fraud, and improving our services. Where we rely on your consent as the legal basis, you have the right to withdraw that consent at any time by contacting [email protected], though withdrawal may affect your ability to use certain features of the platform. We will always inform you if a particular processing activity requires a separate or additional consent.

5. How We Share Your Data

loaded does not sell, rent, or trade your personal data to any third party. We may share your information only in the following limited circumstances:

• Service providers: Trusted third-party vendors who assist us in operating the platform, such as payment processors and identity verification services, are bound by strict data processing agreements and may only use your data for the specific purpose for which it was shared.
• Regulatory authorities: We may disclose your data to Philippine government agencies, law enforcement, or gaming regulators when required by law or in response to a valid legal request.
• Fraud prevention: In cases of suspected fraud, money laundering, or other illegal activity, we may share relevant data with appropriate authorities or industry partners as permitted by law.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the successor entity, subject to the same privacy protections described in this policy.

In all cases, we take reasonable steps to ensure that any party receiving your data is obligated to protect it in a manner consistent with this Privacy Policy and applicable Philippine law.

6. Data Retention

loaded retains your personal data for as long as your account remains active and for a reasonable period thereafter, as required by applicable laws and regulations. Transaction records and identity verification documents may be retained for a minimum of five years following account closure, in compliance with Philippine anti-money laundering regulations. Usage and technical data are typically retained for shorter periods and are regularly reviewed and purged in line with our internal data management procedures. When your data is no longer required for any lawful purpose, we will securely delete or anonymise it. You may request information about the specific retention periods applicable to your data by contacting [email protected].

7. Data Security

loaded implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include encrypted data transmission using industry-standard protocols, secure storage of account credentials, access controls that limit data access to authorised personnel only, and regular security reviews of our systems and processes. While we take every reasonable precaution to protect your data, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, loaded will notify you and the relevant Philippine authorities in accordance with the requirements of the Data Privacy Act of 2012. We encourage you to use a strong, unique password for your loaded account and to keep your login credentials confidential at all times.

8. Your Rights

As a data subject under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by loaded:

• Right to be informed: You have the right to know what personal data we collect and how it is used, as described in this policy.
• Right of access: You may request a copy of the personal data we hold about you at any time.
• Right to rectification: If any of your personal data is inaccurate or incomplete, you have the right to request that it be corrected.
• Right to erasure: In certain circumstances, you may request the deletion of your personal data, subject to our legal retention obligations.
• Right to object: You have the right to object to the processing of your personal data where we rely on legitimate interests as the legal basis.
• Right to data portability: You may request that we provide your personal data in a structured, commonly used format where technically feasible.
• Right to lodge a complaint: If you believe your data privacy rights have been violated, you may file a complaint with the National Privacy Commission of the Philippines.

To exercise any of these rights, please contact us at [email protected]. We will respond to all verified requests within a reasonable timeframe and in accordance with applicable law.

9. Cookies and Tracking Technologies

loaded uses cookies and similar tracking technologies to enhance your experience on the platform, maintain your session, and collect aggregated usage data for platform improvement purposes. Cookies are small text files stored on your device when you visit the loaded website. We use strictly necessary cookies to keep you logged in and to ensure the platform functions correctly, as well as analytical cookies to understand how players interact with the platform. We do not use cookies to serve third-party advertising. You can manage your cookie preferences through your browser settings; however, disabling certain cookies may affect the functionality of the platform. By continuing to use loaded after being informed of our cookie practices, you consent to the use of cookies as described in this policy.

10. Children and Minors

loaded is strictly an adult gaming platform. We do not knowingly collect personal data from individuals under the age of 21. Registration on the platform requires confirmation that you are at least 21 years of age, and we may request identity verification documents to confirm this. If we become aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data and close the associated account. Parents or guardians who believe that a minor has registered on the platform are encouraged to contact us immediately at [email protected] so that the matter can be resolved promptly. Protecting minors from accessing gambling platforms is a responsibility we take seriously as part of our broader commitment to responsible gaming.

11. Changes to This Privacy Policy

loaded reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or platform features. When we make material changes to this policy, we will notify registered players by email or through a prominent notice on the platform prior to the changes taking effect. The updated policy will always be available on this page, and the "Last updated" date at the top of the policy will be revised accordingly. Your continued use of the loaded platform after any changes to this policy constitutes your acceptance of the updated terms. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data.

12. Contact and Complaints

If you have any questions, concerns, or requests relating to this Privacy Policy or the way loaded handles your personal data, please contact our support team at [email protected]. We are committed to addressing all privacy-related enquiries promptly and transparently. If you are not satisfied with our response, you have the right to escalate your complaint to the National Privacy Commission of the Philippines. For general platform questions, visit our FAQ page. For information about your account and responsible gaming tools, visit the Responsible Gaming page.